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CUSTOMER AREA | CUSTOMER PAYMENT

+33(0)386 91 72 72+33 (0)3 86 91 72 72      

Your account

(reserved for customers who already have a reference number)

Welcome to our customer section. This area of the site has been designed to make it easy for you to complete the main steps following your request for information or the confirmation of your booking.
This is also the place for you to request any extras or services. You can also do so at www.penichette.com

ONLINE PAYMENT

You will be able to make a secure online payment: your downpayment when making a booking or the balance of your cruise (1 month prior to your trip) or any other payment related to your booking with us
Pay my downpayment or balance

Have you lost your reference number?
Do you need more information?

Contact us

Ordering my services

  • ORDER FORM FOR SERVICES AT THE BASE

    This form will enable you to order the services you wish from your starting base: bikes, parking spaces, armbands and helmets for children, dinghy (Germany and Ireland).

    N.B.: in order for your order to be processed by your starting base, you must complete and send this form 10 to 15 days before your trip.

    Do not forget to complete all the fields on the form (reference no., name, boat model, trip start date, e-mail address and telephone number).

    Choose your services
  • SHOPPING LIST ORDER

    Using this form, you will be able to send your food order to your starting base. In order for your order to be processed by your starting base, you must complete and send this form 10 to 15 days before your trip.

    Do not forget to complete all the fields on the form (reference no., name, boat model, trip start date, e-mail address and telephone number). You will be charged €10 for this service (€15 at St Martin d'Oust). On the day your trip starts, you will find all the provisions you ordered on board.

    N.B.: Service not available at the Besançon, Le Mans, Chateauneuf sur Sarthe and Mikolajki bases. For Valence-sur-Baïse, this service must be ordered from the Agen base.

    Order my groceries Food order
  • TRANSFER SERVICE ORDER FORM IRELAND

    This service is reserved for customers who have booked a holiday in Ireland. Please note that transfers in Ireland must be booked and paid for 15 days prior to your trip (this order form will be sent directly to your reservation department, who will get back to you by e-mail).

    You can use the Comments field to inform us of any other information/requirements (child booster seat, wheelchair etc.). We offer two types of transfer between the airports and our Irish base: group transfer (standard) or personalised transfer (private).

    Transfers after 7 p.m., on Sundays or public holidays will be considered as and charged at the rate of private transfers.

    Book your transfer in Ireland