Joigny, March 30, 2020

In recent weeks, the Corona virus has dominated the international headlines. At present, there are many cases of infection reported in several parts of Europe, including Locaboat destinations. Our company is strictly following the recommendations of the health authorities and is closely monitoring the development of the situation in order to adapt our procedures immediately, if necessary. At this stage, the government asks all citizens to stay home and to cancel all travel plans until further notice. In addition, everyone is asked to apply measures that are also in place for seasonal influenza (such as coughing in the elbows, adherence to hand hygiene, use of disposable wipes, etc.).

Please be assured that the safety and health of our guests, employees and partners is our highest priority. In the current situation, a houseboat tour is probably one of the safest ways to travel: you are out in nature away from big cities, you can take care of yourself on a fully equipped boat, you can travel to many departure bases and destinations by your own car – however, we kindly ask you to stick to stick to the rules and regulations and stay home for now.

We’re already looking forward to having you aboard one of our Locaboat houseboats soon! Until then – stay safe and healthy.

FAQ – Frequently Asked Questions

interrogationDoes Locaboat operate at the moment?

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Due to recent developments all over Europe, we were forced to close all of our departure bases for now, at least until April 26. Please contact us for free rebooking of your trip if your houseboat holiday is during this time period.

interrogationI have a booking for April, what can I do?

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If you have a booking in March/April, we will postpone your trip free of charge to another period of 2020 or even 2021. For your information, Voies Navigables de France (VNF), the French Authority which manages inland waterways, has officially postponed the start of the season to the end of April.

interrogationI have a booking for a houseboat holiday, my government has stopped all travel activities for its citizens though. Can I get a refund?

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If a Locaboat cruise cannot be done because of Covid 19, it can be postponed to 2020 or 2021 up to 48h before departure without any re-booking costs. Priority will be given to departures planned until 30/05.

interrogationI don’t want to travel in this situation. Can I get a refund?

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If a Locaboat cruise cannot be done because of Covid 19, it can be postponed to 2020 or 2021 up to 48h before departure without any re-booking costs. Priority will be given to departures planned until 30/05.

interrogationWhat are your current rules for rebooking/refund?

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In this complicated period, we are happy to offer you maximum flexibility :

  • You can rebook your cruise in 2020 or 2021, without any rebooking fee
  • If you wish to cancel, please read a detailed explanation of the new conditions which are offered to all clients, following a new policy from the French Government

interrogationWhich cost may apply?

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If the new date of your trip is more expensive, the customer has to pay the difference. If it is cheaper, we can’t offer refund. If the full payment has already been done and we rebook to 2021, we only keep the downpayment and pay back the rest. We kindly ask for your understanding.

interrogationWhat does Locaboat do to prevent infection of guests?

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We assure that we thoroughly clean and disinfect our houseboats – as always. In order to enjoy your houseboat holiday to the fullest and to avoid a potential infection, the World Health Organization recommends the following behaviour:

– Take disinfectants with you (wipes and/or sprays for public areas, gel for the hands…)

– Wash hands frequently and thoroughly

– Regular disinfection of the hands

– Avoid handshakes

– Observe sneezing and coughing hygiene

interrogationI’m not comfortable with the idea of traveling. Covid-19 is very dangerous, isn’t it?

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The virus poses a particular risk to the elderly and those with pre-existing medical conditions. For general information about the virus, course of the disease and infection, we recommend the Q&A from the World Health Organization: Click here

This states: ” While we are still learning about how COVID-2019 affects people, older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes) appear to develop serious illness more often than others.”

interrogationWhere can I get reliable information on affected areas and (travel) regulations?

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With regard to reliable information, we would ask you to always follow the reports of your home country Foreign Office or Health Authorities, not online articles or (false) information and rumours from social networks.

 

Comprehensive and up-to-date information on the Coronavirus can be found on the website of the World Health Organization: Click here

interrogationHow does Locaboat protect employees?

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So far we are not aware of any cases of illness or suspected cases. We closely follow the recommendations of the health authorities and the development of the situation in order to adapt our procedures if necessary. We strictly adhere to sanitary standards that comply with the applicable regulations. The cleaning procedures applied are regularly reviewed. The usual hygiene measures (washing hands, surface cleaning) are effective. Preventive measures, which also exist in the case of seasonal flu (such as coughing in the elbows, adherence to hand hygiene, use of disposable cloths, etc.) are instructed. Employees who come from a risk area must observe the regulations of the official health authorities. As far as travel in Europe is concerned, all employees have been asked to make only those trips that are absolutely necessary. Rest assured that the safety and health of our customers, employees and partners is our highest priority.

interrogationWhat happens if an infection with the corona virus is suspected at the local Locaboat office?

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At each base there are established procedures and reporting channels for what to do if certain infectious diseases occur. These are then immediately put into effect.

interrogationWhat special measures would be taken on the houseboats?

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If a case of corona is detected, a special cleaning programme is immediately implemented in accordance with the recommendations of the health authorities. As far as accommodation is concerned, the houseboat will be completely disinfected. We will follow the guidelines of the health authorities.

interrogationWhere can I get more information on my questions regarding the corona virus in connection with Locaboat?

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If you have any questions regarding rebooking, please contact the regular Locaboat contact number: + 44 (0)20 3966 4318

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